Trainer and Provider of Accounting and Management Software (SMEs & Fiduciary Companies)
Permanent contract
Windhof, Wincrange
Partial remote
IBGraf
We are hiring a Trainer and Service Provider for accounting and management software (SMEs & trust companies)
Location: You will be required to work from our office in Windhof at least 2 days per week.
Challenges: Adapting to clients, accommodating specific requests, collaborating with different teams, training individuals with diverse backgrounds, and continuously upskilling.
Languages: Fluent French and a very good knowledge of English (knowledge of Dutch is also a plus).
Give your career a new lease of life: a meaningful mission awaits you, ready to unlock your full potential.
At IBGraf, we firmly believe that technology only makes sense when it is understood and mastered. If you are passionate about customer support and want to play a key role in the digital transformation of businesses, this opportunity is for you!
The DNA of IBGraf Group
IBGraf Group's mission is to help economic players, whatever their specificities, to have the best business IT solutions offered by the best publishers, to enable them to manage and steer their activities with confidence.
Our strength is above all our team of united employees, focused on their mission, who determine and deploy the ideal computerized management solution for each unique case. Each of our missions is carried out in accordance with our values: Maturity & Vitality, Respect & Kindness, Business Expertise & Performance.
🚀 Your New Challenge:
As a Trainer, you'll be at the heart of the customer experience:
- Assist SMEs and trustees in implementing their accounting and management software (invoicing, CRM, etc.);
- Lead individual or group training sessions to share your expertise with clarity and empathy;
- Efficiently handle incoming technical phone requests via a ticketing system and provide remote troubleshooting to customers;
- Ensure the complete installation and configuration of new products, new versions, and/or additional modules from A to Z;
- Thoroughly analyze customer requests to configure the software as closely as possible to their objectives;
- Configure the software as closely as possible to the customer's objectives and/or report to the internal developers so that they can implement creative solutions;
- Act as an interface between the technical teams and the end-users, ensuring that business needs are well understood;
- Participate in the continuous improvement of educational content and support tools.
🧩 Your profile:
* Experience or affinity with the world of accounting and management (ideally in a trust company or an SME). * Good knowledge of one or more of the following accounting and management software: Sage BOB, Horus Software, Odoo, Sage Cloud Demat and/or AdminPulse. * Comfortable leading training sessions and in client relations. * Ability to make things simple and accessible, with a strong taste for service and knowledge transfer. * Minimum B2 level of English to ensure smooth communication with certain clients or publishers.
💡 What we're looking for:
- Excellent listening and teaching skills.
- Ability to explain technical subjects in a clear and simple manner.
- A solution-oriented, empathetic, and proactive approach.
- Natural ease in client interactions.
- Strong organizational skills and a structured approach to your tasks.
- A team spirit and the ability to work collaboratively.
What We Offer:
A permanent contract with an attractive and evolving salary.
A stimulating work environment, far from monotonous, full of challenges to overcome.
A welcoming team and an environment conducive to professional development.
A healthy work-life balance, with ongoing training and opportunities for remote work.
Team-building activities to strengthen team spirit.
The offer:
Company car
Fuel card/charging pass depending on the vehicle
Hybrid work (after 3 months)
Horaire flottant (après 1 an)
Annual bonus based on team performance
Meal vouchers
Year-end bonus
Application process:
- 👥
Interview with one of the two managers (Bruno or Matthieu) and the technical service provider contact (Arnaud)
- ✏️
Psychometric testing with our HR team
- 🔄
Informational interviews with 2 staff members, including one from the technic team (objective: to better understand the organization, get an inside look, and discuss practical topics)
- 🤝
Contract proposal and meeting with the two directors (Bruno and Matthieu)
Convinced?
Your future career starts here. Send us your application and join our team!
