Customer Care Officer
Permanent contract
Bruxelles, Herstal, Wavre, Namur
Partial remote
IBGraf
We are looking for a bilingual French/Dutch Customer Care Officer to join our dynamic team at IBGraf!
Location: You will be based in one of our offices depending on your geographic location and our available opportunities.
Languages: Bilingual French/Dutch, English is an asset
Challenges: Providing customer support, analyzing solutions, adapting to specific requests, collaborating with different teams, training individuals with varying skill sets, and continuously updating one's knowledge.
Looking for a new challenge where your bilingualism, customer service skills, and pragmatism will make a difference? We offer you the opportunity to become a key player in support, ensuring impeccable service quality that contributes to our clients' success.
Ready to make a difference in a rewarding and collaborative environment? Let's talk!
Who are we?
For over 40 years, IBGraf has been supporting Belgian and Luxembourg companies in their digital transformation with comprehensive and tailored accounting and management solutions. Our strength? Committed, expert, and supportive employees who work together around strong values:
- Maturity and Vitality
- Respect and Consideration
- Business Expertise and Performance
Your role within the team:
As a Customer Care Officer, you will be the first point of contact for our Dutch and French-speaking customers. You will assist them efficiently, patiently, and enthusiastically, turning every technical or functional question into a positive experience.
Your main responsibilities will be:
- Responding to customer inquiries in Dutch and French;
- Providing warm and professional telephone support;
- Diagnosing issues and assisting customers remotely or on-site;
- Guiding and supporting customers in their user experience on-site;
- Analyzing and recommending the most suitable solutions for each need;
- Contributing to the implementation of new modules and tools;
- Collaborating with our project and development teams to expedite cases.
Your ideal profile:
- You have a degree in accounting, business IT or equivalent experience
- An enthusiastic, proactive and solution-oriented personality
- Innate ease in dealing with customers
- A sense of organization and a structured approach to your assignments
- A team spirit and ability to work in synergy
- Resilience in the face of challenges
What we offer:
A permanent contract with a stable and people-focused company.
An attractive and evolving salary package.
A welcoming team and an environment conducive to professional development.
A healthy work-life balance, with ongoing training and remote work opportunities.
Relaxing moments and opportunities to connect, strengthening team spirit.
The offer
Company car
Fuel card/charging pass depending on the vehicle
Group insurance
Hybrid work (available after 3 months)
Flextime (available after 1 year)
Annual bonus based on team performance
Compensatory time off
The Recruitment Process
- 👥
Interview with one of the two leaders (Bruno) and the technical team lead
- 🖍️
Psychometric testing with our HR team
- 🔄
Informational interviews with 2 staff members, including one from the vendor team (objective: to gain a better understanding of the organization, get an inside look, and discuss more practical topics)
- 🤝
Contract proposal and meeting with the two directors (Bruno and Matthieu)
How to Apply:
We look forward to hearing from you! Please send your application and resume to job@ibgraf.com.
